Complaints and returns

Complaints relating to the Goods

Mikrokosmos Serca, as the seller, is liable to the Customer who is a consumer within the meaning of Art. 221 of the Civil Code, for non-compliance with the Agreement, the sale of the Goods purchased by the consumer, to the extent specified in the Act on the specific terms of consumer sales.
Claims arising from the breach of customer rights guaranteed by law, or under these Rules, should be addressed to www.mikrokosmosserca.eu/shop/ is obliged to consider a minimum of 14 days, and if it is not possible to inform the customer in that period when the complaint will be dealt with.
Mikrokosmos Serca is not the producer of separate parts of the Goods, only the final product. The producer is liable under the guarantee of the Goods sold under the conditions and for the period specified on the label. If buyer is unhappy with the product, he or she may submit their claim immediately on www.mikrokosmosserca.eu/shop/

Complaints in the provision of electronic services

Mikrokosmos Serca is taking steps to ensure the proper functioning of the Store, so far as it results from the current technical knowledge and is committed to remove within a reasonable time any irregularities reported by customers.
The customer is obliged to immediately notify Mikrokosmos Serca of any irregularities or interruptions in the functioning of the online store website.
Irregularities relating to the functioning of the Store Customer can request in writing to the address magda@mikrokosmosserca.eu e-mail.
In the complaint, customer must provide their name, e-mail address, gender and date of irregularities related to the functioning of the Store.
Mikrokosmos Serca is obliged to consider each claim within 14 days, and if it was not possible to inform the customer in that period when the complaint will be dealt with.

Final

Settlement of any dispute arising between the Mikrokosmos Serca and the customer who is a consumer within the meaning of Art. 221 of the Civil Code, shall be subject to the courts of in accordance with the relevant provisions of the Code of Civil Procedure.
In matters not covered by these Rules shall be governed by the Civil Code, the Act on Electronic Services and other relevant provisions of Irish law.

This Privacy Policy governs the manner in which Mikrokosmos Serca collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.mikrokosmosserca.eu website (“Site”). This privacy policy applies to the Site and all products and services offered by Mikrokosmos Serca.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, e-mail address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Mikrokosmos Serca may collect and use Users personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. We may use user email address for promotional purposes to send company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Mikrokosmos Serca reserves the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: magda@mikrokosmosserca.eu.